Privacy Policy

Last updated: Feb 10th, 2026

1. Introduction

PoolControlHQ Inc. (“PoolControlHQ,” “we,” “us,” or “our”) operates the website located at poolcontrolhq.com and provides a subscription-based software-as-a-service platform for managing pool and spa systems (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Information You Provide to Us

We collect information you voluntarily provide when you register for an account or use the Service, including:

  • Email address (used as your account username)
  • Account credentials, including passwords and authentication information
  • Third-party vendor credentials (such as pool system provider accounts), which are stored securely and used solely to access vendor APIs on your behalf
  • Guest email addresses entered by account owners for the purpose of providing guest access to the Service
  • Communications, including support requests and other messages you send to us

b. Information Collected Automatically

When you use the Service, we may automatically collect certain information, including:

  • Log and usage data, such as actions taken within the Service (e.g., create, update, delete activities)
  • IP address
  • Browser type and device information
  • Cookies and similar technologies used to maintain authentication sessions and keep users logged in

We do not use cookies for third-party advertising.

3. Payments and Subscriptions

PoolControlHQ offers a free trial period, after which a paid monthly or yearly subscription may be required.

  • All payments are processed by a third-party payment processor (Payment Vendor).
  • PoolControlHQ does not store or process credit card numbers.
  • Payment Vendor may collect billing-related information such as your name, payment method, and billing details in accordance with their own privacy policy.

4. How We Use Information

We use collected information to:

  • Provide, operate, and maintain the Service
  • Authenticate users and secure accounts
  • Communicate with users regarding account activity and service-related matters
  • Send transactional emails, including account notifications and guest access emails
  • Improve and monitor usage of the Service
  • Enforce our terms and prevent misuse or unauthorized access
  • Send marketing or promotional communications in the future (where permitted by law)

5. Emails and Communications

Transactional Emails

We send emails necessary to operate the Service, including account confirmations, system notifications, billing-related messages, and guest access emails.

Marketing Emails

We may send marketing or product-related emails in the future. Users will have the ability to opt out of marketing communications at any time.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information.

  • Sensitive credentials (including third-party vendor credentials) are stored in a secure vault.
  • Access to data is restricted to authorized systems and personnel only.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

When you delete your account, associated personal data is deleted or anonymized, except where retention is required by law or for legitimate business purposes.

8. Your Rights and Choices (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Request access to personal information we collect about you
  • Request deletion of your personal information
  • Opt out of certain data uses where applicable

You may exercise these rights by contacting us using the information below.

9. Third-Party Services

The Service may integrate with third-party vendors (such as pool system providers) at your request. We only access these services using credentials you provide and solely to perform functions you authorize.

We are not responsible for the privacy practices of third-party services.

10. Children’s Privacy

The Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: PoolControlHQ Inc.

Email: